Track Your Order
Enter your order number below to check the status of your order
Track Your Order
Order Inquiry & After-Sales Support
Welcome to our official Order Service Center. You can check your personal order progress, stock preparation status and shipping details in real time via the order inquiry entry above. We manually follow up on every order throughout the process, committed to providing thoughtful and reliable one-stop order services for global customers, and resolving all your doubts and needs after placing an order.
Order Status Explanation
After you submit an order on our website, the system will automatically generate a unique exclusive order number. All transactions are manually reviewed and confirmed, with no automatic online payment required. Once we confirm your payment, we will manually update the order status in the backend and officially start the stock preparation process for you.
For regular in-stock orders, we will complete stock preparation, inspection and delivery within 7 working days; for customized special orders, the lead time will be privately communicated and confirmed based on your requirements, subject to mutual negotiation. If you have any questions about the progress during stock preparation, please feel free to contact customer service for inquiries or order rush requests.
Delivery Inspection & Global Logistics
To ensure you receive your desired products with complete peace of mind, we have built a mature logistics network covering most countries and regions worldwide. Before each order is shipped, a dedicated specialist will verify order details and product information one-on-one, and shoot real product videos for your confirmation. We will arrange shipment only after your approval.
Once the products are dispatched, we will synchronously input the tracking number into the system, and you can check the real-time logistics trajectory by entering your order number at any time. The global delivery lead time is 7-21 working days, which varies slightly depending on regional distance and customs procedures. The entire logistics process is automatically tracked with transparent and traceable status. We will reinforce the package with multi-layer protection during transit to fully ensure the safe delivery of your products.
Frequently Asked Questions
What if no logistics tracking number is displayed after ordering?
The logistics tracking number will only be updated and entered after the products are officially dispatched. It is normal that no logistics information is available if the order is still in the stock preparation stage. You can wait patiently or contact customer service to follow up on the progress.
Can I modify the order receiving information?
You can contact customer service to modify the receiving address, contact information and other details free of charge before the order is shipped; logistics information cannot be changed after delivery, so please make sure to verify all details in advance.
How to handle product quality issues after receipt?
If you find any defects, damages or discrepancies with your order after receiving the products, please contact us within 7 days of receipt and provide real product materials. We will verify and handle the issue for you as soon as possible, and provide a proper after-sales solution.
Return & Exchange After-Sales Guidelines
We always take customer satisfaction as our core principle and strictly control the quality of every single product. If you need to apply for a return or exchange, please ensure the products have no traces of use, retain the original packaging and accessories, and contact customer service to submit an application within the specified period. We will conduct a quick review and efficient processing to fully protect your legitimate shopping rights and interests.
Customer Service Contact
If self-service inquiry cannot solve your problems, or you need to rush orders, consult about customization, after-sales issues, logistics anomalies and other related matters, please feel free to contact our dedicated customer service team. Whether you reach us via WhatsApp, WeChat or email, we will accept your request immediately and provide one-on-one assistance and follow-up solutions within 24 hours.
Official Contact Channels:
Customer Service Email: service@streetkove.com
Service Time: 24/7 Online Support (Beijing Time)
Every preference and wait deserves our sincere attention. Your desired products are being prepared orderly and will soon arrive to you across borders and seas!
